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Returns Policy

RETURNS PROCEDURE
We understand that from time to time you may wish to return a product to us.
We have created this 14 day returns policy to enable you to return the products to us.

If you are in any way dissatisfied with the product you receive upon delivery we will be happy to exchange it for something more suitable, In order to take advantage of your rights under this returns policy. Please complete the following steps:

- You must Contact our Guisborough office, in writing, within 48 hours of delivery of the goods; Via Post; Euremica limited, Instrument House, Morgan Drive, Guisborough, Cleveland, TS14 7DG; or by email at: sales@euremica.com, giving full details of:
-  Reason for return (Listing any damages if any)
- Contact details to enable Euremica to Contact you, to arrange collections/replacements (if required)

- Goods must be returned back to Euremica within 14 days of delivery. (Don’t forget to include your goods returns note, so we can identify where the parcel has come from). Postage, re-stocking fees and/or suitable hire charges (if applicable) will be at the customers cost.

- Goods must be returned; unused, and in original packing.



- Goods will be inspected by Euremica Staff. If the goods are found to be damaged/unsuitable for resale, the cost of repair/replacement shall belong to the purchaser.

- Once inspected, instructions will be given to the customer outlining the relevant course of action (i.e.: replacement, repair, refund, new delivery dates etc).

-  If we are at fault in delivering your goods, for instance we dispatch the wrong item; we will resolve the problem as fast as is possible and cover all subsequent costs.

EXCLUSIONS
The following kinds of products may not be returned under this policy:
- Any products liable to deteriorate or perish subject to shelf life (i.e. gas sensors, - ALL hire items. Please refer to instructions listed in our terms & conditions of hire, and any subsequent delivery notes.

REFUNDS
We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy excluding the original delivery charges and excluding the costs of returning the product to us).

Refunds will not be made until all merchandise is received back into Euremica in Good condition.

IMPROPER RETURNS
Where you return a product in contravention of this policy (and where you do not - We will not refund or exchange the product.
- We may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product.